This is the second time my family has stayed at this hotel and while i would stay again I was not blown away with customer service. Pros: the property is clean, well lit at night, the rooms are very spacious (great for energetic children), the continental breakfast was decent, there is a little shop to by snacks in the lobby, wifi was good, and not too far from the Galleria mall. Cons: the double bed rooms are full not queen, found hair in the shower, the paint in the tub was peeling, bathtoom door didn't completely close properly, was told by front staff that they could not give us more towels as they didnt have enough, and facility must now be owned and run by new management because the staff was dressed very casual and seemed somewhat uninterested in customer service to the guest.
翻譯